Good hotel news

Read the latest news, opinions and articles from the Good Hotel Guide team

Hotels have their say

By Adam Raphael ‘If we are going to have to operate like a hospital and give second-rate service, we will remain shut. Guests do not want to come away to a sanatorium.’ A tough, not untypical comment. But the good news from our selected hotels is that a clear majority (58%) intend to open as… Read more

Published:

Categories: All blog posts

Tales from the front line

By Adam Raphael Hotels may be closed, but they are not down. The Guide’s postbag is full of tales from properties preparing for reopening. Deep cleaning and painting to staff training and improving websites are under way. When restrictions are eased, as I believe they will be in the next few weeks, the public will… Read more

Published:

Categories: All blog posts

How to get on board with this year’s travel trends

By Annabelle Thorpe In many ways, travel is like fashion; trends come and go – one year every A-lister wants to be seen hanging out at a Moroccan riad, the next there’s nothing cooler than a Caribbean island retreat. So what’s the big news for 2020? Where should we all be holidaying, and why? The… Read more

Published:

Categories: All blog posts

Cancellation woes

By Adam Raphael Judging by the Guide’s postbag, the most common source of bad blood between guests and hotels is cancellation fees. A Devon hotel attracted headlines a few years ago when it sought to reclaim £1,000 from the estate of a woman who had cancelled six weeks in advance of her booking, just before… Read more

Published:

Categories: All blog posts

Save the kipper

By Adam Raphael   Breakfasts are under-staffed and under-rated but they are arguably the most important meal of the day . That is why the Guide has created a special web page: HOTELS WITH GREAT BREAKFASTS. The title is misleading because some of the best breakfasts are in B&Bs. And some of the worst are… Read more

Published:

Categories: All blog posts

Twist or bust–the hotel game

By Adam Raphael New Year, new beginnings but also a very sad ending. To make your fame and fortune in hospitality, you need more than talent, taste and grinding hard work. Take the saga of the Salutation in Sandwich, Kent, a Lutyens-designed seaside hotel with a glorious garden. Eighteen months ago, it won one of… Read more

Published:

Categories: All blog posts

Getting ahead of the competition as a small or independent hotel

Getting ahead of the competition as a small or independent hotel The UK’s hotel industry is highly competitive. It is estimated that travellers have around 60,000 hotels nationwide to choose from, and PWC predicts that the industry will continue to grow, despite a challenging economic environment . For hotel chains, the answer to attracting customers… Read more

Published:

Categories: All blog posts

Duvet nightmare

By Adam Raphael Never mind Brexit, there is nothing like duvets for dividing the nation. Over the past half-century, they have taken over bedrooms mainly because they are cheap and low maintenance. But why should anyone be forced to sweat for hours under a million mite-ridden duck feathers? A request for blankets and sheets at… Read more

Published:

Categories: All blog posts

GHG Postbag – May 2020

‘I felt for your Inspector but can I give an account of another hotel (in Yorkshire) whose approach was entirely different. I had booked a one-night stay for a business trip. The cancellation policy was perfectly clear. Acceptable up to the day before the booking, but thereafter the room cost would be charged. Unfortunately, within… Read more

Published:

Categories: All blog posts